AP, Holme-next-the-Sea, Norfolk. As in that situation, a system error is to blame. Happily, press office involvement causes a phone line to be installed without charge. If you need help email Anna Tims at your. Include an address and phone number. Ask the BT Community. Contact us. Getting a BT landline. It's easy to : order a new landline online On this page Ordering a new landline Installing a second landline Moving home. Ordering a new landline BT phone lines are available with our home broadband and TV packages, as well as our landline plans.
Keeping your number If your landline is currently with another provider, we will let you know if you can retain your existing number when you place your order. Connection times We'll connect you in 4 to 21 working days - you'll get a provisional date once we've checked your details during the order.
Installing an additional landline If you already have a working landline and need an additional line with a different phone number, an engineer will need to install a second line. Need to discuss a second line, extension socket or socket move? Get in touch by calling us on Moving home. Early Afternoon. Times shown in 24 hour format. Focused appointments are ideal for making sure you are not waiting in for the BT engineer any longer than you need to.
If you require a focused appointment, please let one of our representatives know prior to placing your order. For a small fee we offer a choice of telephone Gold and Silver telephone numbers which are available on the local BT exchange, hence you can now have a number to make it easier for people to remember. Gold numbers must be purchased at the time of placing your order for a new line. Lines can be renumbered at a later date, but will take longer to complete.
NO long term telephone contracts - Just 30 days rolling. No-long term contract and no termination fees. All new lines are just on a day rolling contract term. All billing is done via Direct Debt and there are NO line disconnection charges when you cancel or move your line.
How your first bill is calculated. The invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. This advance payment means you'll have covered your 30 day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary.
If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month. How the install process works. When placing an order for a new line installation, we tell Openreach the earliest date that you as a customer are happy for the installation to take place.
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